Director of Product Design with 18+ years driving enterprise UX transformation and $14M+ in documented business impact.
I partner with founders and product leaders in the moments when getting it wrong gets expensive — scale-ups, platform rebuilds, the quarter before a raise. I turn ambiguity into systems, and research into decisions teams will actually defend. The products I've shaped are used by 1.4M+ people across regulated, high-stakes domains.
High-stakes work where a bad call doesn't cost a sprint — it costs the roadmap, the team's trust, or the story you tell investors next year.
Compliance failures in call centers rarely come from lack of effort. They come from systems blind to risk at scale — manual audits sampled a fraction of calls, surfaced violations days late, and forced leaders to react instead of prevent. I designed the AI-powered audit experience that puts risk in front of the right person while it still matters.
Different industries, same job: find the expensive problem hiding behind the obvious one, then design the system that fixes it.
Rebuilt the reassurance a human agent used to provide, and cut purchase drop-off roughly in half for first-time digital buyers.
A trust-first lending system that makes risk legible to lenders and lending legible to underserved Tier 2–3 borrowers.
Scaled patient communication by constraining it: category-locked messaging and a hard SMS cap that cut no-shows from 22% to 15%.
Redesigned a manual transport-plan module into a guided, self-optimizing route builder with a live map and auto-calculation.
Consolidated IT, network, and IoT monitoring into a single source of truth, enabling real-time problem detection across fragmented infrastructure silos.
Transformed a fragmented applicant tracking system into a unified recruiter workspace, enabling faster candidate discovery, streamlined submissions, and end-to-end hiring workflows.
I bridge the gap between Product Strategy, User Experience, and Business Outcomes — bringing both design leadership and product management rigor to every engagement.
Built through the Institute of Product Leadership and 18+ years of enterprise practice.
Cambridge-certified in HCI for AI Systems Design — applying rigorous human-centered frameworks to build AI products that are trustworthy, explainable, and effective at enterprise scale.
I've hired, grown, and led cross-functional design teams; built and governed design systems at enterprise scale; and championed user advocacy from discovery to launch. Great design leadership, to me, means removing blockers, amplifying diverse voices, and turning research into confident product decisions.
That's exactly when I'm useful. Scaling a team, rebuilding a platform, or heading into a raise — let's talk about the decisions ahead.
Whether you are hiring for a Director role, exploring consulting, or considering a speaking engagement — I would love to connect.